Contact information

We’re here to help! If you have any questions about your order, our products, shipping, or returns, please feel free to reach out to us. Our support team will do our best to respond as quickly as possible.

Customer Support

The best way to contact us is by email.

Email:
support@kavreusa.com

Please include your order number and a brief description of your question so we can assist you faster.

Response Time

We typically respond to all inquiries within 24–48 business hours.

Customer support hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Closed on weekends and major holidays.

Order Support

If you are contacting us about an order, please include:

• Your order number

• The email address used at checkout

• A short description of the issue

This helps us locate your order quickly and resolve your request.

Returns & Refunds

If you would like to request a return or refund, please contact us by email with your order number and the reason for the request. Our team will review your request and provide return instructions if your order qualifies under our Return & Refund Policy.